Most organizations only use observations for when low performers need remediation; mid-to-high performers are left alone. But a good coach offers instruction to every player, not just those who are falling behind. In this session, learn how utilizing observations for all team members has created amazing results in performance—and, more importantly, retention—at The Home Depot. You'll collect insights into how and why observations for all contributors increase performance, safety, and retention. Additionally, you'll discover how to build quality observations to help managers and contributors understand and close gaps, plus how to use observations to free up management time and improve standard operating procedures.